Quick answer: If water has damaged your floors, we offer free phone triage, a free on-site visual assessment and moisture screening (Vancouver, West Vancouver, North Vancouver), and a free, claim-ready estimate with photos. We can also coordinate directly with your insurer at no cost to you and help reduce or eliminate out-of-pocket expenses when your loss is covered. For immediate help or a free estimate, call +1 604-800-3900.
Act Now to Protect Your Home and Health! đź“ž Call Now: +1 604-800-3900
Available 24/7 in Vancouver, West Vancouver, and North Vancouver.
What’s Free (No-Cost Services We Provide)
- Free 24/7 phone triage: a technician walks you through safety, shut-offs, and first steps.
- Free on-site visual assessment & moisture screening: we check floors, baseboards, and wall cavities with non-invasive meters.
- Free, claim-ready estimate: line-item scope, moisture readings, and photo pack for your adjuster.
- Free insurance coordination: we communicate directly with your insurer/strata to streamline approval—no charge to you.
- Free prevention plan: tips to reduce secondary damage and mold risk while your claim is processed.
Note: Emergency extraction, drying equipment, demolition, and repairs have costs—but when your loss is covered, we can bill the insurer directly (you may only pay your deductible).
$0 Out of Pocket? How Insurance Can Cover It
- Covered events: burst pipes, appliance failures, sudden overflows are often covered.
- Add-ons: sewer backup and overland water typically require endorsements.
- Deductible: you pay this amount; we bill the rest to the insurer after approval.
- ALE (temporary housing): if floors are unsafe, your policy may include hotel/meals while we restore.
Unsure if it’s covered? We’ll review the situation and help you ask the right questions—free.
Step-by-Step: From First Call to Finished Floors
- Free triage & booking: we advise immediate actions and schedule a fast visit.
- Free assessment: moisture map floors, baseboards, and adjacent walls; document with photos.
- Estimate & insurer coordination: we prepare a claim-ready scope and send it to your adjuster.
- Mitigation: extraction, equipment setup (air movers, dehumidifiers), baseboard removal/flood cuts if needed.
- Monitoring: daily checks until materials reach dry standards.
- Repairs: replace damaged flooring, underlayment, trim; color/finish match where possible.
- Final sign-off: walkthrough, moisture verification, warranty details.
Save or Replace: Flooring by Material
| Material | Can It Be Saved? | When to Replace | Notes |
|---|---|---|---|
| Solid hardwood | Often, if drying starts quickly | Severe cupping/warping, long saturation | May need sanding/refinishing after drying |
| Engineered wood | Sometimes | Swollen core, delamination | Edges show damage first |
| Laminate | Rarely | Swelling, peaking, seams raised | Usually faster/cheaper to replace |
| Vinyl/LVP | Often | Curling, trapped water under click-lock | Dry subfloor thoroughly |
| Tile | Usually | Loose tiles, failed grout/thinset | Check for moisture under tile layer |
| Carpet | Sometimes (clean water) | Contaminated water, pad saturated | Pad is often replaced even if carpet stays |
| Subfloor (ply/OSB) | Sometimes | Swollen, soft, delaminated | Moisture readings must match dry standard |
Typical Timeline
- Day 0–1: Free assessment, documentation, extraction, equipment setup.
- Day 1–4: Structural drying with daily monitoring; selective demolition if needed.
- Day 4–7: Drying wrap-up and moisture verification.
- Day 7+: Repairs/replacement of flooring, trim, and finishes (varies by scope and materials).
What You Can Do Right Now
- Shut off the water source; protect electrics; move rugs and furniture to a dry area.
- Use a wet/dry vac to remove puddles; run a dehumidifier; keep windows closed during drying.
- Lift furniture on blocks; pull back a corner of carpet to check the pad for saturation.
- Photograph everything before and after actions—you’ll need this for insurance.
- Call us for free guidance and a claim-ready estimate: +1 604-800-3900.
FAQs About Costs & Coverage
Do you charge for estimates?
No. Phone triage, on-site visual assessment with moisture screening, and a claim-ready estimate are free in Vancouver, West Vancouver, and North Vancouver.
Can you bill my insurer directly?
Yes. With approval, we bill the insurer for approved mitigation and repairs. You are typically responsible only for your deductible.
Will you help me prove the damage?
Yes. We provide photos, moisture readings, and a room-by-room scope your adjuster can review.
What if my claim isn’t covered?
We’ll still provide a clear, line-item estimate and options to fit your budget, plus advice to prevent repeat issues.
Can you match my existing flooring?
We’ll source the closest match available or propose a seamless transition plan if the original product is discontinued.
Get Free Help Now
VR Plus Restoration offers free triage, free on-site assessment, free claim-ready estimates, and free insurer coordination for water-damaged floors. We serve Vancouver, West Vancouver, and North Vancouver with 24/7 response, professional drying, and quality repairs.
Act Now to Protect Your Home and Health! đź“ž Call Now: +1 604-800-3900
Free assessment & estimate. 24/7 emergency response.
More info: Water Damage Restoration | Mold Remediation
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